Refund Policy

Refund and Replacement Policy (Digital Services)

Welcome to our Streaming Access Policy. As we provide digital access to premium, shared streaming accounts, this policy focuses on guaranteeing your access and ensuring service reliability rather than traditional physical returns.

1. Our 48-Hour Access Guarantee

We guarantee that the Premium Netflix account access you purchase for €4.99 will be fully functional and as described upon delivery.

You are eligible for a replacement or a full refund under the following conditions only:

  • Non-Delivery: You do not receive your digital account credentials within 24 hours of successful payment.
  • Immediate Non-Functionality: The provided login details do not work upon first attempt, or the account is immediately marked as inactive.
  • Permanent Service Interruption: Your access is permanently lost or blocked, and our technical team is unable to restore or provide a working replacement within 48 hours of your report.

Our first priority in any service issue is always to provide a working replacement account instantly to ensure continuous streaming. A refund will only be processed if a replacement cannot be provided within the stated timeframe.

2. Non-Refundable Situations

Due to the nature of shared digital access, refunds or replacements will not be issued under the following circumstances:

  • Policy Violation: You violate the terms of service, including changing the main account password, deleting user profiles, or attempting to use more than one concurrent stream at a time.
  • User Error: Issues arising from incompatibility with your device, personal internet speed limitations, or failing to log into the correct user profile.
  • Streaming Conflict: Temporary conflicts where the account reaches its maximum simultaneous stream limit (which usually resolves within minutes).
  • Change of Mind: Requests made simply because you no longer wish to use the service.

3. How to Request Support or a Refund

If you encounter any issues with your Premium access, please follow these steps:

  1. Contact Support Immediately: Send an email to craccro@gmail.com or use our live chat, detailing the specific problem (e.g., “Login failed,” “Too many streams error,” “Profile deleted”).
  2. Provide Order Details: Include your order number and the email address used for purchase.
  3. Technical Review: Our team will review the issue. If the account is blocked or non-functional, we will first attempt to provide a working replacement instantly.
  4. Refund Processing: If a replacement cannot be secured or the issue persists after 48 hours, a full refund of the €4.99 purchase price will be processed back to the original payment method.

Note: Refund processing times may vary depending on your bank or payment provider (typically 5-10 business days).